Privacy policy

Effective Date: June 20, 2025

1. Introduction DetailDash, LLC ("DetailDash," "we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website [insert website URL] or use our mobile car detailing services (collectively, the "Services"). By accessing our Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Services.

2. Information We Collect We collect both personal and non-personal information to improve our Services, process transactions, and enhance user experience. This includes but is not limited to:

(a) Personal Information:

• Name, email address, phone number, mailing address
• Vehicle details (make, model, year, license plate, etc.)
• Photos and videos of vehicles submitted for service
• Location data when booking mobile detailing services
• Payment information (processed through third-party providers such as Stripe or FielddPay; we do not store credit card details)
• Information submitted during partially completed booking processes, including name, phone number, email address, and vehicle details, even if the booking was not finalized.

(b) Non-Personal Information:

• IP addresses, device information, browser type, and operating system
• Cookies and tracking data, including Google Analytics and Meta pixel for marketing and performance enhancement
• Website usage statistics and behavioral trends

3. How We Use Your Information We utilize collected data for the following purposes:

• To facilitate appointment bookings and service fulfillment
• To send service confirmations, reminders, and promotional offers
• To improve website functionality, service offerings, and customer experience
• To comply with legal obligations and enforce our terms
• To protect against fraud and unauthorized transactions
• We may also use contact information submitted during abandoned bookings to follow up and assist with completing the booking, unless the user has opted out.

4. How We Share Your Information We do not sell or rent your personal information. However, in order to facilitate the delivery of our services we may share information with third parties such as: Technology and Infrastructure Providers – IT service providers, cloud storage solutions, web hosting and server operators, ad networks, analytics providers, and error-tracking services. Financial and Payment Processors – Debt collection agencies, payment gateways, and financial institutions that process transactions on our behalf. Marketing and Advertising Partners – Agencies that assist with advertising, promotional campaigns, and direct marketing activities. Professional Advisors – Legal counsel, accountants, auditors, and other professional consultants engaged for business operations, regulatory compliance, and legal advisory services. Internal Personnel – Our employees, independent contractors, subsidiaries, and affiliated entities who require access to personal data to perform their job functions. Event and Promotional Partners – Sponsors and promoters involved in competitions, giveaways, or other promotional events we organize. Regulatory and Legal Authorities – Credit reporting agencies, courts, tribunals, regulatory bodies, and law enforcement officials, where disclosure is necessary to comply with legal obligations, enforce our rights, or respond to legal claims. Third-Party Agents and Subcontractors – External vendors who assist in data collection, service fulfillment, customer support, and operational management.

Where applicable, we ensure that all third-party recipients adhere to stringent confidentiality obligations and data protection standards in accordance with relevant privacy laws.

(a.1) Lead Recovery & Marketing Outreach: We may access and purchase user information collected through our third-party booking platform when a booking attempt is initiated but not completed. This information is used solely for follow-up communication intended to assist the user in completing their booking or to address potential service questions. Users may opt out of such communications at any time by contacting us at support@detaildash.me.

(b) Legal Compliance & Protection: We may disclose personal information if required by law, regulation, court order, or governmental request.

(c) Business Transfers: If DetailDash is involved in a merger, acquisition, or asset sale, users will be notified via email or a prominent notice on our website before their personal data is transferred and becomes subject to a different privacy policy.

5. Cookies & Tracking Technologies Like any other website, we use cookies and other tracking technologies to enhance user experience, analyze website traffic, and conduct marketing campaigns. You can manage or disable cookies in your browser settings; however, doing so may affect site functionality. For more information about cookies please go to https://www.termsfeed.com/blog/cookies/ . DetailDash may use cookies and similar tracking technologies, including web beacons, to enhance user experience, analyze website traffic, and improve service functionality. A cookie is a small text file stored on your device by a web server, uniquely assigned to you and accessible only by the issuing domain. Cookies cannot execute programs or transmit viruses to your computer. Their primary function is to provide convenience by remembering your preferences and improving website usability. For example, if you create an account or book a service, cookies allow DetailDash to recall your information on future visits, streamlining the process of accessing your profile, stored vehicle details, and past bookings. Users can control cookie preferences settings.

Web beacons, also known as pixel tags, are small invisible images embedded in webpages and emails that allow us to track engagement metrics such as the number of visitors, email open rates, and website navigation patterns. These technologies help us understand how users interact with our site, optimize content, and enhance customer experience.

DetailDash may also allow third-party service providers, such as analytics platforms and advertising partners, to set cookies on our site to track anonymized user behavior. These third parties collect aggregated data to improve our website functionality, assess marketing performance, and deliver relevant advertisements. While this data is shared externally, it is anonymized and does not personally identify users. Some third-party cookies may be used for remarketing campaigns, showing ads based on past visits to the DetailDash website.

You have the ability to control cookie preferences through your browser settings. Most web browsers accept cookies by default, but you can configure your settings to decline or remove cookies if desired. However, restricting cookies may impact certain functionalities of the DetailDash website, including login persistence and personalized recommendations.

For more details on how we use cookies and similar technologies, or to update your cookie preferences, please refer to our Cookie Policy or contact us at support@detaildash.me.

6. Data Security Measures We implement industry-standard security measures to safeguard personal information against unauthorized access, alteration, or destruction. This includes encryption, access controls, and secure storage. However, and despite these precautions no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention We don’t retain personal information for longer than is necessary for business operations and compliance with legal requirements. If necessary, we may retain your personal information for our compliance with a legal obligation or in order to protect your vital interests or the vital interests of another natural person. Users may request data deletion by contacting support@detaildash.me; however, certain data may be retained for record-keeping and fraud prevention purposes.

8. Marketing Communications & Opt-Out Users may receive marketing communications via email or SMS to enhance communication and provide a seamless customer experience. We send two types of SMS messages:

a. Transactional SMS Messages: These are service-related messages essential for managing your booking and ensuring timely service updates. Transactional messages may include appointment confirmations, technician arrival notifications, service reminders, and responses to customer inquiries. Because these messages are critical to your service experience, you cannot opt out of receiving them.

b. Marketing SMS Messages: DetailDash may send promotional and marketing SMS messages, including special offers, discounts, and updates on new services that may interest you. You may opt out of receiving marketing messages at any time by following the unsubscribe instructions included in the message or by contacting us directly. This may include follow-ups for users who began but did not complete a booking on our website.

By using our services and providing your phone number, you acknowledge and agree to receive transactional SMS messages. Your consent for marketing SMS messages is optional and can be withdrawn at any time. Standard messaging rates may apply based on your mobile carrier’s terms.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

9. Children’s Privacy Protecting children’s online privacy is a key priority for us. We strongly encourage parents and guardians to actively monitor, engage with, and guide their children’s online activities to ensure a safe and secure browsing experience. Our services are intended for vehicle owners and authorized drivers and are not designed for individuals under the age of 16. DetailDash does not knowingly collect personal information from minors. If a parent or guardian believes that their child has provided personal information on our website, they should contact us immediately at [support email]. Upon verification, we will take reasonable steps to remove such information from our records in compliance with applicable laws.

10. Governing Law & Jurisdiction This Privacy Policy is governed by the laws of Florida, without regard to conflict of law principles. Any disputes shall be resolved through arbitration as per the governing terms.

11. Changes to & Limits of This Policy DetailDash reserves the right to update this Privacy Policy periodically. Any changes will be posted on our website, and continued use of our Services constitutes acceptance of the revised policy. Furthermore, our website may contain links to external sites that are not operated or controlled by us. Please note that we do not assume any responsibility for the content, privacy policies, or practices of these third-party sites, and we encourage you to review their respective privacy policies before providing any personal information.

12. Management of Your Personal Information

• By submitting your personal information, you acknowledge and consent to its collection, storage, use, and disclosure in accordance with this Privacy Policy. If you are under the age of 16, you confirm and warrant, to the fullest extent permitted by law, that you have obtained the consent of your parent or legal guardian to access and use this website. Additionally, your parent or guardian must explicitly agree to the provision of your personal information. While providing personal information is not mandatory, refusal to do so may limit your ability to fully access or utilize certain features, products, or services available on this website.
• If we receive your personal information from a third party, we will handle and protect it in accordance with this Privacy Policy. If you are a third party submitting personal information on behalf of someone else, you represent and warrant that you have obtained their explicit consent to provide us with their information.
• In the event of a data breach, we will adhere to all applicable legal and regulatory requirements regarding notification and mitigation efforts.
• You have the right to limit or restrict the collection, processing, or usage of your personal information. If you have previously consented to the use of your personal data for direct marketing purposes, you may withdraw that consent at any time by contacting us through the details provided below. Should you request a restriction or limitation on the processing of your personal information, we will inform you of any potential implications this may have on your ability to access or utilize our website, products, or services.
• If you wish to unsubscribe from our email database or opt out of receiving marketing communications, you may do so at any time by contacting us through the details provided below or by utilizing the opt-out feature included in our communications.
• You have the right to request access to the personal information we maintain about you. Upon request, we will provide a detailed record of the data we hold. Where feasible, we will supply this information in a structured, commonly used, and machine-readable format, such as CSV. Additionally, you may request the deletion of your personal information from our systems at any time or request that we transfer your data to a third party of your choice. If you believe that any personal information we retain is inaccurate, outdated, incomplete, or misleading, you may request a correction. We will take reasonable measures to verify and amend any inaccuracies to ensure the integrity of your data.
• If you believe we have failed to comply with relevant data protection laws, you have the right to file a complaint. Please contact us with full details of your concerns, and we will promptly investigate the issue. We will provide a written response outlining our findings and any corrective actions taken. You also have the right to escalate your complaint to the appropriate data protection authority or regulatory body.
• For questions, concerns, or requests regarding this Privacy Policy, please contact us at:
  • DetailDash, LLC
  • 80 Riverside Blvd, Unit 4N, New York, NY, 10069
  • Email: support@detaildashhq.com

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